Why Escrow Buyer Protection?

Money only released to the supplier after you confirmed delivery: Your money is safe from scammers because we’ll only release funds to the supplier AFTER you confirm satisfactory delivery of your order.; Learn more

Refunds are available when you're not satisfied: A full refund will be given if the order did not arrive. If the order that you received is not as described, you can also negotiate with the supplier for a part refund. Beltal is always on hand to mediate if you have a dispute.

Your credit card details are never exposed: Your information is protected by VeriSign, the highest encryption technology commercially available. Whenever you register or sign in to our site, we verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher.; Learn more about our Escrow Buyer Protection

How does our Buyer Protection Policy work?

Submit a Refund Request and at the same time try negotiating with the supplier: If you are not satisfied with your order (e.g. the item that your ordered did not arrive or is not as described), you can make a Refund Request. At the same time, try to negotiate with the supplier to reach agreeable terms for a refund. Most trade disputes happen because of misunderstandings. Any refund made will complete the transaction.; Learn how to submit a Refund Request

Still no agreement? Open a dispute: If no agreement has been reached, you can open a dispute.; Learn how to open a dispute

Provide evidence for your dispute: Beltal will contact both you and the supplier and mediate based on the evidence provided. All decisions made by Beltal are final.; Learn more about our Escrow Buyer Protection.

All customs-related charges are paid by buyers. To avoid delays in your delivery, please check your local customs law for a list of prohibited / taxable items.
When placing your order, please confirm every detail such as color, size, quantity, etc. Make sure you provide the correct delivery address.
When your order has arrived, please examine the packaging for any defect or loss before signing for it. After signing for the order, please examine the items carefully. If the items are not as described, you can make a Refund Request.
Please save a copy of all online chat history, emails, etc. of your correspondence with the supplier. You’ll never know when you might need to refer back to them again.