Step

Explanation

Time Frame

1. Check the item listing

Review the seller's terms of sale (if available), item description and shipping and payment terms. Have you allowed enough time for the Seller to receive and confirm payment? Have you check the processing time for each item?
There are many reasons why delivery may take longer than you expect, For example:
Shipping and customs for international transactions can take time. Additionally, if you chose bank transfer as payment method, this can take up to 14 days to complete.
Media mail shipments (containing items such as books, videotapes, DVDs, etc.) may take significantly longer than other shipping methods.
Some items may need a processing time for the Seller to be produced, assembled or custom-made before shipping, which may cause delays.

First 10 days after the transaction was completed

2. Email the seller

If you are still concerned, email the seller with your questions. You can use the Beltal function "Ask seller a question" on the item listing page.

3. Check your email spam filters for messages from the seller

It's possible that Beltal or the Seller is trying to email you but your spam filters are blocking their messages.

4. Check your own contact information

It's possible that the seller is trying to email you but your contact information is incorrect. Go to "My Account" in My Beltal and click on "Personal Information." Make sure your email address is correct.

5. Go to PayPal

If you paid with PayPal, please visit the PayPal Resolution Center to file a complaint.
You must have a PayPal account in order to file a PayPal Dispute Resolution. If you paid for the item with PayPal and did not create a PayPal account, you will be asked to do so before filing a claim.

First 45 days after the transaction was completed

6. Use Beltal's Item Not Received or Significantly Not as Described process

Beltal's Item Not Received or Significantly Not as Described process is designed to make communication between buyers and sellers easier.

10 to 60 days after the transaction was completed

7. Contact your credit card company

Credit card companies typically provide some level of identity and purchase protection whether you paid with your credit card through PayPal or directly to the seller. Contact your credit card company to learn more.

First 45 days after the transaction was completed.

8. File a protection claim

Once you have completed the Item Not Received or Significantly Not as Described process, you may be eligible to file a claim with Beltal.
Note: You must file a claim with your credit card company
prior to filing a claim with Beltal (if applicable).

After completing the Item Not Received or Significantly Not as Described process, but within 90 days after the transaction was completed.