Most disputes on Beltal arise from simple misunderstandings between the buyer and the seller. As a result, early and open communication is the best way to solve the vast majority of disputes.

If you have a dispute with another Beltal member, here are some steps that you can take to help resolve the issue:

Try communicating with your trading partner

Reach out to your trading partner using the communication services on Beltal platform. You can email your trading partner by going to the appropriate section of My Beltal and clicking on the transaction you have a problem with. Addressing the problem early prevents it from escalating into something more complex, which will be harder to resolve in the future. You can check some tips for communicating with your trading partner to help you resolve problems as quickly and easily as possible.

Please note:

If your item is lost or damaged, you should contact the shipping company directly to learn about the type of coverage they provide.

If you aren't able to work out the problem with your trading partner directly, Beltal provides some processes that may be able to help:

• As a buyer who hasn't received goods you paid for, or if the goods you received were significantly different than the item description, you can use the Item Not Received or Significantly Not as Described process.
• This process enables you to communicate directly with your trading partner through Beltal site.

• Knowing Your Seller
• Item Not Received or Significantly Not as Described Process