Item Not Received or Significantly Not as Described policy requires sellers to deliver items they have sold on Beltal and have received payment confirmation for. Sellers who fail to deliver items to buyers, or who deliver items which are "significantly not as described", may face possible account restriction and suspension. An item is considered "significantly not as described" if the Seller clearly misrepresents the item in a way that directly affects its value or usability. In some cases, Beltal will also contact and cooperate with law enforcement to penalize fraudulent sellers.

Buyers can open disputes for items they purchase on Beltal which are either not received or are received but are significantly not as described.

Open an Item Not Received or Significantly Not as Described dispute
See all my Item Not Received or Significantly Not as Described dispute

Buyers who are unable to resolve their concerns through the Item Not Received or Significantly Not as Described dispute process may then be eligible for reimbursement through claiming to Beltal.

Note: If you paid for your Beltal transaction with PayPal, you'll need to go through PayPal's Buyer Complaint Process.
Beltal and PayPal will work together to help buyers resolve their transaction problems quickly and effectively.

Buyers must have a PayPal account in order to file a PayPal Buyer Protection claim. If you paid for the item using PayPal and did not create a PayPal account, you will be asked to do so before filing a claim.

• Item Not Received or Significantly Not as Described Process
• PayPal's Buyer Complaint Process