Beltal will only deal with escalated dispute. Before the dispute can be submitted, it is time for buyer and seller to communicate with each other. If the buyer has not submitted the dispute within 15 business days .The dispute will be closed and payment released.

Beltal will rule as an impartial judge and resolve a dispute in 15 business days after a dispute submitted to Beltal.

For every dispute submitted to Beltal, both buyer and seller are required to submit evidence which are in favor of themselves. If any party fails to co-operate, Beltal will rule in favor of the other party.

Principles

(A)If the package is not received:

• 1. Tracking number is invalid
• If a third party (neither buyer nor seller) fails to track a package after 48 hours from the seller provided the tracking number via an online tracking system of the carrier company, the seller bears full responsibility and has to pay all related costs.
• 2. The package is held at the Customs
• If the item is retained for reasons bearing to authenticity, the seller is responsible for the refund and has to pay all the related costs.
• If the item is at Customs because the buyer has not paid the related Custom duties or obtained the necessary import license, it’s the buyer's responsibility to pay the Customs duties and all related costs.
• Custom duties may incur when a seller ships several orders to a buyer in one lot. In this case, the seller bears full responsibility and pays all related costs.
• 3. The package is returned
• If there is a mistake in the address provided by the buyer, the buyer is responsible for the shipping fees and related costs.
• If the seller misspelled the address, the seller is responsible for paying shipping fees and related costs.
• If the carrier fails to deliver the package, seller should contact the carrier to resolve the problem.

(B) The received item isn't what you expected

1. If a buyer is not satisfied with the received item and likes to get full refund, he should return the item and provide us with tracking number within 5 business days after the dispute submitted to Beltal. Once the seller and Beltal confirm the delivery of the returned item, refund will be arranged. It's buyer's responsibility to pay all the incurred shipping fees and custom duties.
2. Both buyer and seller are required to supply proof and copies of shipping document within 3 business days after a dispute has been submitted. Beltal will make a decision 10 business days after all the evidence is received.
3. If the buyer do not like to send the item back or have no response, Beltal will arbitrate the case within 10 business days .
4. If an amicable resolution has been reached between the buyer and the seller, The dispute will be closed when the seller or buyer contacted us .
5. If the buyer agreed to be sent again,when the item is received, the dispute will be closed and payment released.