Welcome to Beltal.com Help Center
Our Help Center have the answers to most of your questions. Still Can't find the answer you need yet? You can send E-mail to us or phone us from "Contact Us" page.

FAQ - Frequently Asked Questions

How do I know Beltal has received and approved my payment?


There are 2 statuses:
  • If your item's status reads "Confirming", it means that we have received your payment, but Beltal hasn't verified it yet. It will take approximately 1 business day for Beltal to verify a payment.
  • Once your payment is verified, you will be notified by email, and the status will change to "Pending".

How do I track my purchase?


You will receive an email with tracking information after the seller ships the package. The following is a list of the international shipping methods available at Beltal that provide tracking services:

How do I contact the seller?


You can contact any Beltal seller by clicking on the "Ask Seller a Question" link on the item page. This feature allows you to send an email to a seller, even if you have not yet purchased the item.

How do I open a dispute?


You can write an e-mail to the Customer Service department and we will do our best to help you.

How do I open a dispute?


  • Log in My beltal.
  • Find your order in question.
  • Click on the "Open Dispute" link.
  • Study the information and follow the instruction on the Dispute page.