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Reporting inappropriate trading behavior

The Beltal Investigations team tries to resolve reported cases of inappropriate trading behavior. Beltal will consider the circumstances of an alleged offense and the user's trading record before taking action. Disciplinary action may range from a formal warning up to indefinite suspension of a user's account. However, out of fairness to all users, if a complaint cannot be proven with certainty, Beltal will not take action.

Reporting a specific trading offenses

You have to contact Beltal by email (Just if beforehand you made sure that your complaint relates to a subject that Beltal investigates by reviewing the offenses explained on this page) with all the information we need concerning the description of your complaint. Then we will contact you to tell you the investigation
is completed but we won't discuss results in details to respect the privacy right of the other part.

What Beltal investigates
Violations of Beltal policies may result in a range of actions, including:
  • Listing post deletion
  • Restrictions on account privileges
  • Account postponement

Detailed offenses of Beltal policies

Feedback offenses

  • Extortion
  • Solicitation
  • Misuse, withdrawal and removal

Buying offenses

  • Transaction interference
  • Offers to buy or sell outside of Beltal

Contact information and ID offenses

  • Fake identity
  • False or no contact information
  • Dead/invalid email addresses
  • Underage user

Various offenses

  • Interfering with Beltal's site and/or operations
  • Sending spam
  • Email threats
  • Publishing contact information
  • Use of profanity or patently vulgar language













 

 

 

 

What Beltal does not investigate

Beltal doesn't investigate simple misunderstandings, failure to communicate, and interpersonal disputes over which Beltal have no control. Here are some examples of other things that Beltal doesn't investigate: Beltal won't investigate misunderstanding like differences of opinion about feedbacks. We won't force a seller or buyer to honor transactions if he doesn't want to.