Beltal encourages buyers and sellers to communicate with each other to resolve any issues involving shipping using Beltal platform. Shipping and handling charges are calculated automatically on Beltal, so if you have any question about this topic contact us for more information.

If your item was lost or damaged during the shipment, please contact with your trading partner to explain the situation and work out a solution.

You should also consider contacting the shipping carrrier for assistance. The 4 most commonly used shipping providers on Beltal can be contacted at the links provided below:

• United Parcel Service (UPS)
• DHL International GmbH
• Express Mail Service (EMS)
• TNT International

Items that are lost or damaged during shipping are not eligible to be disputed unless you are the buyer and one of the following conditions apply:

• You purchased shipping insurance and the seller failed to insure the item.
• You purchased shipping insurance and the seller filed a claim with the shipping carrier, but the claim was denied due to poor packaging.
• You purchased shipping insurance and your or the seller filed a claim with the shipping carrier, and the shipping carrier awarded the seller reimbursement but the seller failed to send a refund to you.

If one or more of these conditions apply and you are unable to resolve the transaction with the seller or shipping carrier, please consider opening an Item Not Received or Significantly Not as Described dispute.

If you have other questions about an item that was lost or damaged during shipping, contact Beltal.

• Buyer Protection: Step by Step
• Item Not Received or Significantly Not as Described Process