Reporting and Tracking Disputes
Beltal hopes that all the transactions within our platform will be
successfully executed and understands that it's never a pleasant
experience to have a problem with a transaction. However, if you, as a
Buyer, do have a problem, you can use Beltal's Dispute Management Process
in My Beltal to track, manage and resolve your dispute as quickly as
possible.
Reporting a dispute
As a Buyer, you can use the Items Not Received or Significantly Not as Described Process if you have not received the item, or you felt the Seller misrepresented the item in a way that directly affects the value or usability of the item. For more information, see Item Not Received or Significantly Not as Described Process.
To report a dispute:
- Click the "My Beltal" link at the top of any Beltal page.
- Automatically you will see the list of transactions currently being
processed. Under the "Status Column" you may click the icon
to start a dispute for that transaction.
- On the Dispute Console page, select the problem you want to report by selecting "Report an Unpaid Item" or "Report an Item Not Received or Not as Described".
- You can also leave some comments describing the reason of your complain. Then follow the instructions on the report pages.
Viewing your dispute status
To view the status of the current disputes, you can click over the Dispute icon
in
the Active Purchase Order page. Also you can click on the Purchase Order
Number under the column PO# and then choose Dispute in the blue bar at the
top of the page.
Each dispute is organized into columns, detailing the number of the
disputed transaction, the date it was completed, the other party's Email,
and the dispute status. The dispute status tells you if the dispute is
open or closed, and whether you need to take action on it.
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