Beltal will remove feedback ratings and comments if they meet the standard for feedback abused outlined below in this page.

Members should use caution and good judgment when leaving feedback for another member, because:

• Feedback cannot be edited or removed once it has been left. It generally becomes a permanent part of a member's Beltal record and is viewable by the entire Beltal.
• Members could be held legally responsible for damages to a member's reputation if a court were to find that the remarks constitute libel or defamation. Because Beltal does not censor feedback or investigate it for accuracy, Beltal is not legally responsible for the remarks that members post, even if those remarks are defamatory. However, the law does not protect the person who leaves the feedback from responsibility for it.

Violations of this policy may result in a range of actions, including:

• Listing cancellation
• Account suspension
• Feedback removal

If a member includes another member's name or phone number in a feedback comment, Beltal will remove the feedback upon request of the seller. Contacts are not allowed to be leave in any feedback.

Feedback left or received where the feedback's primary value is to artificially enhance a member's reputation rather than provide commentary on genuine transactional experience is not permitted.
As such, offering to sell, buy or barter feedback is not permitted. In addition, registering multiple accounts (or working with others) in order to exchange feedback to artificially increase your feedback score is not permitted.

Following are some examples of this practice:

• It is not allowed to include the term "feedback" or any reference to Beltal feedback in the item title or description. The only exception is when the term "feedback" directly describes the item listed.
• It is not allowed to offer to buy, sell or barter feedback in an email or in the item description.
• It is not allowed to communicate with a member offering to pay them for their user name.

Threatening to leave negative or neutral feedback for another member unless the other member provides goods or services not included in the original listing is not permitted.

No feedback extortion:

• "The goods were supposed to arrive three days ago, if they are not here by tomorrow I will leave you negative feedback."
• "If I don't receive payment within two days, I will leave negative feedback."
• "The item is different than the description; if you don't replace it I will leave you negative feedback."

If you have experienced feedback abuse, manipulation or extortion, please contact us indicating both parties Email and transaction number. Please include the full header of any email you send as evidence. This helps us determine the email origin.

• Beltal is provided with a valid court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal.
• The feedback comment contains profane, vulgar, obscene, or racist language or adult material. Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc., while strongly discouraged, will not be removed.
• The feedback comment contains personal identifying information about another member, including real name, address, phone number, or e-mail address.
• The feedback makes reference to a Beltal or law enforcement organization investigation.
• The feedback comment contains links or scripts.
• Negative feedback intended for another member will be considered for removal only in situations where the member responsible for the mistaken posting informs Beltal of the error and has already placed the same feedback for the correct member.
• Feedback left by a member who provided Beltal with false contact information and could not be contacted. In general, the transaction period is considered to be 90 days from the end of the listing or 30 days from the date the feedback was left, whichever was longer.
• Feedback left by a member who purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.

• Feedback Policies Overview